Support
Help resources and frequently asked questions
Need help? Start with the resources below, or email our support team directly.
ML-EPM
Download the installer for your platform from the portal dashboard, run it, and enter your license key when prompted. See the getting started guide for detailed per-platform instructions.
ML-EPM collects CPU utilization, memory usage, disk usage, and WiFi signal strength at 5-minute intervals. No personal files, browsing history, or keystrokes are ever collected. See our privacy policy for full details.
Add the ML-EPM MCP server configuration to your Claude Desktop settings file with your MCP API key (available on the portal dashboard). The documentation has the exact JSON configuration and file locations for each platform.
ML-EPM supports macOS (Intel and Apple Silicon, macOS 13+), Windows 10/11, and Linux (amd64, arm64, and arm32). All platforms report the same telemetry and work with the same account and license key.
Yes. Sign in to the billing page to manage your subscription through Stripe. You can upgrade, downgrade, or cancel at any time. If you cancel, your agents continue collecting data for a 7-day grace period.
WiFi SSID detection requires Location Services to be enabled on macOS and Windows. On Linux, the agent tries multiple methods (nmcli, iw, /proc/net/wireless) in order. WiFi signal strength (RSSI) may work even without SSID access on some platforms.
Commute Coach
Commute Coach is currently in development. Contact us to be notified when it launches.
ClipMesh
ClipMesh is currently in development. Contact us to be notified when it launches.
Need More Help?
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